“Your local Bank of America banking center is closing. Learn about our online and mobile banking at bankofamerica.com,” was how many local Bank of America customers found out the bank was closing at 1321 West Jefferson Street in Quincy.
“I can’t believe this is happening. First they closed Comcast, then TDS and now Bank of America. At the rate we’re going, we won’t have anything left. Is there anything we can do to stop this?” asked longtime Bank of America customer Yvonne Jackson.
Jackson said she called the mayor of Quincy and the city manager before she called The Gadsden County Times looking for a way to keep the banking center here open.
Jackson and other Bank of America customers were notified by mail that the local bank would be permanently closed Friday, July 19. The closest banking center will be at 2262 N. Monroe St., Tallahassee.
“It’s just the way we’re doing business now with online banking and all of the other options,” said Andrea Parra, banking center manager in Quincy.
Matthew Dailey, Bank of America’s spokesman, said employees are always given assistance finding other positions within the bank when a branch closed.
“Nationwide 750 banking enters are closing. These decisions were made based on clients and the number of transactions at that location. There was a decline in transactions at that branch. These are always difficult decisions to make but more and more people are using online and our mobile app. for banking,” Dailey said.
Parra said a few calls had been received by bank staff from customers after most of the letters were delivered Monday, April 8. She said customers are welcome to come into the bank any time to discuss their accounts and options for remaining with Bank of America.
According to the letter, additional banking options include:
• Online Banking: Customers can check balances, view statements, transfer money, sign up to pay bills and more. To enroll, visit bankof america.com/onlinebanking
• Mobile Banking: Customers can manage their finances on their smartphone and other mobile devices. To get more information about the mobile banking app, visit bankof America.com/mobilebanking (Customers must first enroll in online banking and set up transfers and bill pay. Wireless carrier fees may apply).
• Banking by Phone: Customers use the 24-hour automated service to help manage their accounts or get help from a service associate. Call 800-432-1000.